Frequently Asked Questions

How can I track my order?

You can track your order by going to your profile and clicking on 'Orders'. There you will find all your order details including tracking information and delivery status.

What payment methods do you accept?

We accept various payment methods including cash on delivery, credit/debit cards, and bank transfers. All payment information is securely processed.

How can I return or exchange a product?

To return or exchange a product, please contact our customer service within 14 days of delivery. We'll guide you through the return process and ensure a smooth experience.

What is your shipping policy?

We offer fast and reliable shipping across Jordan. Standard delivery takes 2-3 business days, while express delivery is available for same-day or next-day delivery in major cities.

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